Club melia sent me an email addressing the issue that i have.
they reviewed my case and agreed to cancel my contract.
i won't be able to get back my money though.
it looks like my email evidence helped me in my case.
agencies that helped me as a consumer:
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: (850) 410-3800
Toll-free within FL: (800) 435-7352
Website: http://www.800helpfla.com/
Federal Trade Commission
Toll-free: (877) 382-4357
Website: http://www.ftc.gov
Better Business Bureau of Southeast Florida
Phone: (561) 842-1918
Email: info@wpbbb.com
Website: http://www.seflorida.bbb.org/
Miami-Dade County Consumer Protection Office
Phone: (305) 375-3677
Email: consumer@miamidade.gov
Website: http://www.co.miami-dade.fl.us/csd/
I also asked the assistance of the florida attorney general's office, they replied within 2 weeks
Office of Citizen Services
Florida Attorney General's Office
PL-01, The Capitol
Tallahassee, Florida 32399-1050
Phone: (850) 414-3990
Toll-free within Florida: (866) 966-7226
Website: http://www.myfloridalegal.com
another way to file a complaint against club melia (or any other timeshare company in dominican republic) is through the ministry of tourism's contact webpage:http://sectur.gob.do/Contacto.aspx
we were able to provide evidence that club melia misrepresented the contract.
this is through the email that they sent us.
it says that they have a feature where they allow users to do online booking.
this is the same feature that they showed us that convinced us to buy their product.
this feature does not exists.
ps
among the agencies that i mentioned above, this is the most responsive one:
Miami-Dade County Consumer Protection Office
Phone: (305) 375-3677
Email: consumer@miamidade.gov
Website: http://www.co.miami-dade.fl.us/csd/
they provided me somebody who really talked to club melia and clarified everything.
kudos to my case investigator (Jenny)
the reason why i went for these government agencies is because club melia has a local office
in miami dade.
i tried to go for the small claims court but since i live in a different state, i did not go for
this option.
i am not from florida; bbb accepts complaints from people living outside of florida.
